Frequently Asked Questions
Everything you need to know about shopping with Dearly. We are here to help you find your perfect fit.
What is the Dearly shipping policy?
We offer standard shipping on all orders, typically arriving within 5-7 business days. Express shipping options are available at checkout. Orders over $100 qualify for free standard shipping.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have original tags attached. Please visit our Returns Portal to start your process.
How do I find the right size?
Every product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Fit Notes' section for each garment.
What payment methods do you accept?
Dearly accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order?
Yes. Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
At Dearly, we prioritize ethical manufacturing and high-quality fabrics. We are committed to transparency and work exclusively with partners who meet our rigorous standards for environmental and social responsibility.